Bratislava

VŠEOBECNÉ OBCHODNÉ PODMIENKY

Dedicated representative of Keune Haircosmetics in Slovakia - MIDESTA s.r.o.

Online store operator:

MIDESTA s.r.o., ID: 54757835, VAT ID: SK2121782278, TAXES ID number: 2121782278
Address: Flöglová 8, 811 05 Bratislava

Bank connection:

Fio banka a.s.
IBAN: SK74 8330 0000 0023 0247 1077
BIC: FIOZSKBAXXX

Responsible person: Viacheslav Illarionov

Mobile: +421 905 631 206 (from 9:00 a.m. to 5:00 p.m.)

E-mail: info@midesta.sk

  1. GENERAL PROVISIONS AND DEFINITION OF TERMS
  1. These general terms and conditions (hereinafter referred to as "terms") apply to business relations between buyers and the company Midesta s.r.o., IČO 54757835 (hereinafter referred to as the "operator"), concluded through the system of the electronic trading house https://keune.space (hereinafter just "shop").
  2. Buyer means a natural person or legal entity registered in the store, who sent an electronic order processed by the store's system after self-authorization.
  3. Electronic order means a sent electronic form containing information about the buyer, a list of ordered goods from the store's offer and the price of these goods, processed by the store's system or an e-mail sent to the seller's address.
  4. The conditions define and specify the rights and obligations of the operator and the buyer and in their current wording form an integral part of the purchase contract. In the event that a permanent purchase and sale contract is not agreed between the operator and the buyer in written form, an electronic order in the store is considered a proposal to conclude a contract between the buyer and the operator, which the operator accepts by confirming the order.
  1. ORDER AND CONCLUSION OF THE PURCHASE CONTRACT
  1. The buyer chooses a product based on the current offer published in the e-shop on the website https://keune.space. The buyer confirms the product selection by clicking on the "Add to basket" icon located next to the product price. After finishing shopping, the customer clicks on the shopping cart button, checks its contents and fills in the information necessary to successfully complete the order (address, e-mail, payment method, etc.) and sends/confirms the order by clicking on the "order with payment obligation" button.
  2. Orders placed through the online store https://keune.space/ are binding. By sending the order, the buyer confirms that he has read and agrees to these terms and conditions.
  3. The proposal for concluding the contract is the placement of the offered goods on the website https://keune.space/, the contract is created by sending the order by the buyer and accepting the order by the seller. The seller will immediately confirm this acceptance to the e-mail entered by the buyer, but this confirmation does not affect the formation of the purchase contract. A contract concluded in this way cannot be changed unilaterally (a contract concluded in this way can be canceled based on the agreement of both parties). Information on the individual steps leading to the conclusion of the contract follows from these terms and conditions, and the buyer always has the opportunity to check or correct the order before sending it.
  4. The contract is concluded in the Slovak language, if the circumstances on the part of the seller or the buyer do not prevent it, it is possible to conclude the contract in another, understandable for both parties, language.
  1. PAYMENT OPTIONS

Bank transfer

You can make the payment in advance by bank transfer to our account. After sending the order, the necessary data (account number, amount, variable symbol = order number) will be sent to you by e-mail and are simultaneously displayed on the screen. The money is credited to our account within 2 working days. If the goods are in stock, we send the shipment immediately after crediting the payment. You don't pay anything when you pick up the shipment.

Payments in € (EUR):

Fio banka a.s.

IBAN: SK74 8330 0000 0023 0247 1077

BIC: FIOZSKBAXXX

By card online

After creating the order, you will be redirected to the payment gateway, where you enter all the necessary data. In the case of successful payment, the order is paid immediately and if the goods are in stock, we ship the shipment immediately. You don't pay anything when you pick up the shipment.

Cash on delivery

You will pay the amount to the carrier when taking over the goods in cash or as possible.

  1. DELIVERY TERMS

We deliver the goods on working days via the courier company of your choice on https://keune.space. The seller is obliged to send the goods to the buyer within 2 days from the creation of the order, unless they have agreed otherwise or if a longer delivery period has not been specified for the goods. If the goods are in stock, they are dispatched according to capacity and in the shortest possible time. By choosing the method of transport, the buyer gives the seller the right to sell to the carrier the minimum personal data necessary for the smooth delivery of the goods (name, address, e-mail, phone number). The tax receipt will be sent to the e-mail address of the buyer. Save the proof of payment to the courier and attach it to our tax document, which will be sent to you by e-mail.

  1. RETURN OF GOODS – WITHDRAWAL FROM THE CONTRACT

The customer has the option to withdraw from the contract within 14 calendar days from the receipt of the goods. If the buyer decides to return the goods, he contacts the seller by phone, e-mail or by filling out the form in the e-shop. The buyer will send the goods to the address below via any shipping company. The goods must be packed so that they are not damaged during transport. The goods you are returning must be in such a condition that they can be sold to other customers. It must be undamaged, in the original packaging (if possible and destruction of the packaging requires testing the product). Products sold "to order" are not returned, but the buyer can agree with the seller to buy them back for an amount agreed upon by both parties. We will inform you about the receipt of the returned shipment and the transfer of the amount for the returned goods. When returning a complete order, the seller undertakes to return the full amount for the returned goods to the buyer.

Return address:

MIDESTA s.r.o.,
Flöglová 8
811 05 Bratislava

The seller undertakes to return the receivable to the buyer without undue delay, no later than 14 days from the date of receipt of the returned goods by bank transfer. The goods that will be sent back on cash on delivery will not be accepted and the shipment will be returned to you. We return the money according to the agreement.

  1. NON-RECEPTION OF GOODS

In the event that the customer does not collect the goods (at the post office within 10 calendar days or from the courier after two delivery attempts), we have the right to adjust the terms of payment for his next possible future purchase, and if he chooses cash on delivery again, it will automatically be issued to him invoice for payment in advance on account. Fees incurred from the previous uncollected order will also be included in the invoice (a fee that we have to pay when returning the shipment). After crediting the amount to our account, the order will be shipped immediately.

  1. ORDER CANCELLATION

The buyer has the right to cancel the order without giving a reason, at any time before the shipment of the goods by e-mail to info@midesta.sk or by phone at +421 905 631 206. In the event that the seller is unable to deliver the goods due to force majeure or other technical reasons, informs the buyer about this reason as soon as possible. The seller is obliged to provide the possibility of delivery of replacement goods. The buyer has the right to refuse the possibility of delivery of replacement goods and withdraw from the order. In case of payment of the purchase price or part of it, the funds will be returned to the buyer within 14 days upon cancellation of the order.

  1. RETURN OR EXCHANGE OF GOODS

Perfume and cosmetic products that have been opened and partially used cannot be exchanged or returned. Please check the products upon delivery or upon purchase at the point of sale. You can return the goods within 14 working days without giving a reason. Only unused, undamaged and in the original packaging can be returned. If the conditions for returning the goods are met, the buyer will be refunded the entire amount he paid for the goods. The price paid for postage and packaging is non-refundable! Upon agreement, the refund can be made in the form of an exchange for other goods of the corresponding value, which will be sent either with the customer's next order or separately.

  1. ALTERNATIVE DISPUTE RESOLUTION
  1. The buyer - consumer has the right to contact the seller with a request for correction (by e-mail to info@midesta.sk) if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds negatively to this request or does not respond to it within 30 days of sending it, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the entity of alternative dispute resolution (hereinafter referred to as the ARS subject) according to Act 391/2015 Coll.

    ARS subjects are authorities and authorized legal entities according to §3 of Act 391/2015 Coll. The proposal can be submitted by the consumer in the manner determined according to §12 of Act 391/2015 Coll.
  2. The subject of alternative resolution of consumer disputes is the Slovak Trade Inspection, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27 (http://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi) or the relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.economy.gov.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1). The buyer - consumer is entitled to choose the subject of alternative resolution of consumer disputes to which he will turn.
  3. The consumer can also file a complaint through the RSO alternative dispute resolution platform, which is available online at:
  4. https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_sk.htm
  5. Alternative dispute resolution can only be used by a consumer - a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising from or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20.

    The ARS entity may demand payment of a fee for starting an alternative dispute resolution from the consumer, up to a maximum of EUR 5 including VAT. The list of ARS entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhrsr.sk.
  1. FINAL AND TRANSITIONAL PROVISIONS
  1. These general terms and conditions apply as stated on the operator's website on the day the electronic order is sent, unless otherwise expressly agreed between the two parties.
  2. By sending an electronic order, the buyer unreservedly accepts all provisions of the "General Terms and Conditions" in the version valid on the day this order is sent.
  3. Relations between the two parties, which are not governed by these "General Terms and Conditions", are governed by the relevant provisions of the Commercial Code or other laws of the Slovak legal order.